This drama was so good! If you want intense stories and good characters then this is the drama for you. The two leads killed it and i loved every scene they had together. The twists and turns were always coming. I will say towards the last few episodes it gets kinda wonky with the way it plays out, but well worth the watch. I loved every single person in the call center and loved their individual personalities and how they shined through on their episodes. The story can be frustrating at times, but the actors make it.